The Spotlight Framework – Making Customer Feeback Actionable

Over the years, I’ve talked to a lot of people about the importance of gathering customer feedback.

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Bots, AI and The Next Customer Communication Platform

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Recently my company Drift announced Drift 2.0 and I want to take a quick second to share a little more about what we’re up to…

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My Golden Rule for Pitching Your Startup or Product

There’s a simple rule I use when pitching a product or even a company to someone. I call it “No Ands.”

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