How to Save a Disgruntled Customer

The best way to save a disgruntled customer is to provide a great customer experience when things go wrong. Joshua Porter (@bokardo), my co-founder at Performable, wrote a great summary of  a ...

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Best Startup Lessons of 2010

I am looking forward to 2011! This year I intend to invest more time with my family and friends, build a great company alongside an incredibly talented team, and to ...

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